Troubleshooting

Common problems and what to do.

I am sent to the login page repeatedly

Your SSO session expired or was revoked. Sign in again at auth.thundera.eu. During maintenance the app shows a banner instead of redirecting.

An upload is rejected

Files over 50 MB or of an unsupported type are refused (400), and a file already in your library returns 409 (duplicate). Check the storage meter in the sidebar and Plans to raise your quota.

A photo has no location

The file has no GPS EXIF. Many messengers strip it. Originals from the camera app keep it.

Faces were not found

Face detection runs after upload and may lag briefly. Very small or blurred faces are skipped.

My plan does not show after paying

The entitlement is synced within about 30 seconds of your next request. Reload; if it persists, contact support from auth.thundera.eu.

Sync client re-uploads everything

Delete {sync_dir}/.photomemory/sync_state.json and run photomemory sync; checksums prevent duplicates on the server.